Nicereply

Customer Satisfaction Survey, NPS & CES

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0/10 (Expert Score) ★★★★★
Product is rated as #33 in category Enterprise Feedback Management Software
Ease of use
9.4
Support
8.8
Ease of Setup
9.7

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Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.

Nicereply helps hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

With Nicereply you can:
– Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
– Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket in your helpdesk. Once set, you don’t have to do a thing.
– Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
– Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
– Integrate Nicereply with your help desk. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
– See your data in your helpdesk and set triggers based on it
– Customize your surveys in terms of branding, visuals, survey questions, rating scales and metrics.
– Recognize your best agents with leaderboards and drill downs stats per team and agent.
– Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.

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Customer Reviews

Nicereply Reviews

DuЕЎan K.

Advanced user of Nicereply
★★★★★
Nice reply review

What do you like best?

Automatization, nice frontend for checking reviews from clients. Great way to get statistics, at the same time it increases motivation (in the form of bonuses with good results) and also for the feedback itself. I also appreciate the possibility of filtering specific ratings

What do you dislike?

I donВґt see any problems with that. Everything works fine for me. Just add an auto-response to a dissatisfied client but that's more to the API on our part

Recommendations to others considering the product:

NiceReply is a great way to get statistics, at the same time it increases motivation (in the form of bonuses with good results) and also for the feedback itself. I also appreciate the possibility of filtering specific ratings

What problems are you solving with the product? What benefits have you realized?

Just internal problems like averages for any bonus :) The application itself is functional. So far, there has really been no reason to contact niceReply support, everything works as it should. In 3 years I have not experienced an outage or unavailability caused by you

Review source: G2.com

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