zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter SystemВ® (NPS) framework

Languages supported: German, English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6/10 (Expert Score) ★★★★★
Product is rated as #16 in category Enterprise Feedback Management Software
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With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.

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Customer Reviews

zenloop Reviews

Gloria D.

Advanced user of zenloop
★★★★★
Very Friendly, fast hands on company and service

What do you like best?

Whenever I have a question, I can contact them directly and will get an answer in between a day.

If there is a problem, they will work it out and find a solution!

What do you dislike?

we just had little problems adding zenloop to shopify but they worked out a great solution very far, so there is actually no dislike

What problems are you solving with the product? What benefits have you realized?

We wanted to get a better overview of how we can increase our customer support.

We are very close to our customers but still would have missed out a lot of problems we can no work on, just because of zenloop. Like problems with payment methods or long loading of the website, they didn't write about before.

And the overviews with the different topics help me to sort it in subjects, which puts our customer service on next level.

Review source: G2.com

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