Sapphire use and admin for 4 years
What do you like best?
We have been using this for 4 years now and have developed several workflows such as Marketing, Legal, HR, IT SMS etc. You don't need to be a programmer to configure this system. Our business processes have improved and streamlined especially the business process of our Operations. This system is a must to all companies whether small or large enterprise. It's an ITIL-compliant and improved our service to our customers. This is a system that has it all, that's why we acquired unlimited users access including the IT Asset Management. Overall SapphireIMS has all necessary facilities and features of a complete software package. Can handle all complex business rules but you have to use some simple SQL to provide what is required. Generally we are using the reports as individual performance in line with KRAs.
What do you dislike?
unfortunately, developing business process is a bit tedious because it's not a drag and drop, the IDE is a bit cumbersome. it's not a low-code but scripting is not hard to understand. sometimes we are being hampered by slow server performance despite of acquiring the best server. generation of report is one major issue, that is in terms of finding out who and when a certain ticket was delayed. unfortunately, the mobile app is not that user-friendly, major enhancement is required.
Recommendations to others considering the product:
like i said, though we attempted to replace it, but we failed because it has all the functionalities and served its purpose.
What problems are you solving with the product? What benefits have you realized?
we have encountered several server slowdown and it took months to finally resolved. we also encountered several constraints in some business rules but was able to find a workaround. we even attempted to replace SapphireIMS with BPM software, but after several months of thorough reviews, we soon realized that this app cannot be replaced because of it's functionalities. the attempt to replace is due to the server performance but in a few months, the vendor were able to resolved all major issues and setbacks.
