VirtualLogger

What do you like best?

Virtual Logger combines the tedious task of synchronizing a recorded call with what the user sees on their screen.

What do you dislike?

Some team members dislike the idea that their screens are recorded, but for a manager it makes life much easier to resolve any issues that may have arisen during the call. Also better customer service would be helpful.

Recommendations to others considering the product:

Maybe they can reduce the amount of questions from customer service

What problems are you solving with the product? What benefits have you realized?

We needed to track and record calls as they come in from our customers. This software package automates the recording process along with the archiving.