VirtualLogger

VirtualLogger provides call recording, quality monitoring, post-call surveys and e-coaching technology to contact centers on a hosted basis.

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8.2/10 (Expert Score) ★★★★★
Product is rated as #32 in category Employee Monitoring Software
Ease of use
Support
Ease of Setup

VirtualLogger LLC provides call recording, quality monitoring, post-call surveys and e-coaching technology to contact centers on a hosted basis. Our “pay as you go” approach is designed to dramatically reduce the cash investment required for recording and QA systems and related technology. In addition, because we maintain the database and application software from our central operation center, clients can access their recordings, call evaluations, coaching content and other data from anywhere.

VirtualLogger
VirtualLogger

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Customer Reviews

VirtualLogger Reviews

Rhonda G.

Advanced user of VirtualLogger
★★★★★
I like that it records the screens

What do you like best?

Virtual Logger combines the tedious task of synchronizing a recorded call with what the user sees on their screen.

What do you dislike?

Some team members dislike the idea that their screens are recorded, but for a manager it makes life much easier to resolve any issues that may have arisen during the call. Also better customer service would be helpful.

Recommendations to others considering the product:

Maybe they can reduce the amount of questions from customer service

What problems are you solving with the product? What benefits have you realized?

We needed to track and record calls as they come in from our customers. This software package automates the recording process along with the archiving.

Review source: G2.com

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