WorkHound

What do you like best?

The tool has evolved and changed as we identified needs and had requests for new features. The team is very responsive to customer recommendations.

What do you dislike?

Using anonymous feedback is a learning curve.

As the primary user, I am committed to it and to learning.

But continually convincing and training leaders in our organization is the challenge.

Recommendations to others considering the product:

If you're not getting formal employee feedback, you don't know what's really going on in your organization.

If you only get quarterly survey data, it's not as good as regular feedback.

WorkHound allow for various means of communication. It's easy for the employee and the company admin.

What problems are you solving with the product? What benefits have you realized?

Management saw how selecting a specific fuel stop impacts Drivers, so we made changes accordingly.

Our IT Team thought the eLog was working properly, but through WorkHound, we learned what the Driver is seeing and we were able to tackle the problem easily.

We're hearing atta-boys for Dispatchers and others who are performing well. These help with morale company-wide.