What do you like best?
Not much to see here. Phone support reps we're friendly and knowledgeable, so that was good.
What do you dislike?
Software-based, clumsy interface, no tutorials or manual available. Built on MS Access. Complicated and dense. Reports are difficult to build without phone support. Hard to master program so that it can be used independent of phone support.
Recommendations to others considering the product:
Consider more modern interfaces and solutions that are cloud-based instead. Pay close attention to customer support - how it is offered and when. Opportunities to learn via tutorials, videos, webinars, and user-generated content are all important. Donation Director is none of these.
What problems are you solving with the product? What benefits have you realized?
Donor and donation management. Did manage to use program to input and keep information, but was difficult to use the interface for proactive benefits once it was on there because of complexity. Had to rely too heavily on phone support which was only available on weekdays.
