Namecheap domains

What do you like best?

Cheap. Has a website with basic functionality.

What do you dislike?

Their faulty AI security system routinely flags many people's accounts as fraud. When this happens, they require you to provide your SSN, a picture of your credit card, and then your bank account statement. If you want to give away your private information, this is the domain host for you. I had to cancel my domain and now at risk of losing it when it gets released back to the public.

Also, they have a very spaghetti-like Customer Service department. Person A cannot help with the ticket opened by Person B. Person B doesn't have enough knowledge or permission to help you and therefore refer you to person C. Person C is in the wrong department to they reroute your ticket to Department D. Your ticket sits in the queue for days without any owner assigned until you contact them again so you can flag your ticket as High priority.

Overall, the price is cheap but not as competitive anymore. There're other better domain and web hosting companies out there.

Recommendations to others considering the product:

I do not recommend NameCheap due to their unreasonable Security department.

What problems are you solving with the product? What benefits have you realized?

There has been very little benefits besides the cheap price. They give me a domain, but then falsely lock my account despite all my attempts to give them SSN and credit card pictures.