What an amazing customer success tool
What do you like best?
I have all the information about my customers and their interactions with my organisation in one place with information coming from almost any/all of the company systems. I can see activities involving my team, the company ranging from emails exchanged to closed opportunities in the CRM system to invoices sent from the finance system. All in a neatly laid out timeline view - Its my go to app for anything customer related.
What do you dislike?
Its an Outlook add-in. Wish they had a mobile app.
What problems are you solving with the product? What benefits have you realized?
The age old problem of letting consulting resource know what was communicated to customers during the presales cycle has disappeared. Consultants just type a customer company name or contact name into AppsForOps search bar and they can see all emails, purchases, support tickets or links to any supporting documents. They even see a customer health indicator.