RetentionEngine

RetentionEngine (powered by Bellwethr) is a dynamic cancellation experience for when your customers request to cancel their account or subscription. The only AI-powered retention tool, RetentionEngine prevents up to 41% of customer cancel requests.

Here’s how it works:
1. Exit survey: you figure out what’s motivating your customers to cancel. Learning from your unhappy customers.
2. Cancel Resolution: Our algorithm predicts the offer or resolution most likely to retain that customer.
3. Pause Options: If the customer, they’ll be given the option to pause their account.
4. Cancel Confirmation: One final attempt to retain the customer

RetentionEngine

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User in Retail

Advanced user of RetentionEngine

★★★★★

Our Retention Rate Increased 166%

What do you like best?

It retains far more customers than we were doing prior, while reducing our inbound emails by 70%

What do you dislike?

I honesty can't add anything here as there's nothing I don't like

Recommendations to others considering the product:

Don't think about it, just do it. In the 2+ years of running our business, Retention Engine is by far the best tool we've used, hands down.

What problems are you solving with the product? What benefits have you realized?

We're freeing up Customer Service resource from manually handling cancellation requests allowing us to focus on other areas of the business. All while retaining a lot more than we were doing prior.

Review source: G2.com