Whatfix

Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

Languages supported: German, English, French, Korean, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2/10 (Expert Score) ★★★★★
Product is rated as #49 in category Customer Self-Service Software
Ease of use
8.7
Support
9.5
Ease of Setup
9.0

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Whatfix is a leading Digital Adoption Platform that helps companies deliver modern and easy onboarding, effective training and better support to users through contextual content displayed at the time of need. Whatfix powers-up software solutions by lending incredible simplicity, intuitiveness and personalization. Several Fortune 500 enterprises worldwide trust Whatfix to ensure quick ROI on their technology investments and improve end-user productivity and performance.

Whatfix
Whatfix

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Customer Reviews

Whatfix Reviews

Ian P.

Advanced user of Whatfix
★★★★★
Whatfix Review

What do you like best?

Customer Support is excellent, very responsive and helpful

The Whatfix tool is very flexible and can handle many complex scenarios

The Whatfix tool is continuing to evolve with new features

We are currently using Whatfix to help train our users how to use our product, we typically use flows, beacons and popups to achieve this. At this time Whatfix is primarily being used by our Product team to introduce new features to our users but we hope to expand the usage to other areas of our team like Implementation and Training.

The Whatfix tool is very capable and flexible and so far has been able to achieve all goals we have set for it. We have set up a combination of popups and flows to train users how to use our new report creation tool which has a steep learning curve and are impressed how many users have completed the flow in a short period of time.

What do you dislike?

Some of our more complex flows required engineering support to build and while we we were successfully able to achieve our objective it was not 100% clear how it was done.

What problems are you solving with the product? What benefits have you realized?

One of our key challenges is ensuring both new and existing users of our product are aware of features and know how to used them, Whatfix is helping us do this

Review source: G2.com

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