What do you like best?
Customer Support is excellent, very responsive and helpful
The Whatfix tool is very flexible and can handle many complex scenarios
The Whatfix tool is continuing to evolve with new features
We are currently using Whatfix to help train our users how to use our product, we typically use flows, beacons and popups to achieve this. At this time Whatfix is primarily being used by our Product team to introduce new features to our users but we hope to expand the usage to other areas of our team like Implementation and Training.
The Whatfix tool is very capable and flexible and so far has been able to achieve all goals we have set for it. We have set up a combination of popups and flows to train users how to use our new report creation tool which has a steep learning curve and are impressed how many users have completed the flow in a short period of time.
What do you dislike?
Some of our more complex flows required engineering support to build and while we we were successfully able to achieve our objective it was not 100% clear how it was done.
What problems are you solving with the product? What benefits have you realized?
One of our key challenges is ensuring both new and existing users of our product are aware of features and know how to used them, Whatfix is helping us do this
