Higher Logic Online Community

Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Organizations worldwide use Higher Logic to bring like-minded people all together, by giving their community a home where they can share ideas, answer questions and stay connected.

Languages supported: English

9.0/10 (Expert Score) ★★★★★
Product is rated as #19 in category Customer Advocacy Software
Ease of use
8.1
Support
9.3
Ease of Setup
0.0

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Higher Logic is the industry-leading, human-focused engagement platform, delivering powerful online communities to help you engage your users at every stage of their journey.

Your members and customers have high expectations of the experiences you will create for them. That’s why we help you build the foundation of a successful customer experience by engaging your customers within a community, throughout their journey with you.  

We’re passionate about the power of engagement to transform the member experience. Communities offer a connected space where members can engage with your organization and with each other. When your members share ideas, best practices and solve problems, you reduce friction, add value, and build loyalty.

We have a community that works for your needs. Whether you’re just starting and aren’t sure where to begin or you’ve been doing this for years and know exactly what you need, Higher Logic has a community solution to meet your specific needs along your journey.

To engage everyone – all your members, customers, and partners – you need to create a distinct, unique experience to help them connect, create, and innovate together. That’s what we’re all about.

Higher Logic Online Community
Higher Logic Online Community

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Customer Reviews

Higher Logic Online Community Reviews

Cindy Y.

Advanced user of Higher Logic Online Community
★★★★★
We LOVE HigherLogic--100% Loyal

What do you like best?

We use HigherLogic for both our website and our community. For our website, I like the BootStrap framework, because it is so responsive, mobile-friendly and open-source. For our community, I like that they help us to increase engagement, set community goals, and have so many features that are what we need! We also have single sign-on integration with our AMS, so our members find it SUPER convenient to only have one username and one password for all things relating to our association. Also, I just have to say a positive word about the HigherLogic Support team. I have never known software support people who responded so quickly and were so knowledgeable, and the knowledge extends not only to HigherLogic software but also to how it might interact with other systems (like AMS or email management), how browsers or versions might affect HigherLogic, etc. VERY HELPFUL!!.

What do you dislike?

I have to be honest and say there's not much I dislike at all. One possible improvement would be if reports were more "configurable" (meaning that I set up reports I want, rather than having to choose from a list of ones that are pre-made). Honestly that's not really much of a dislike, though, because they have made so many reports in so many ways that I'm able to find what I want to track.

Recommendations to others considering the product:

I would recommend that you follow their suggested best practices and suggestions for implementation. The implementation team is fantastic and they will help you launch the software for the best possible results.

What problems are you solving with the product? What benefits have you realized?

Our association is national, so it's difficult for our members to feel like they are "connected" to anything--an organization or each other. HigherLogic solved that issue 100%. In addition, it brought our website into the 21st century so we are mobile-friendly and responsive to any device (desktop, tablet or cell). Our membership is growing steadily, our engagement is increasing steadily as our members understand how to use the communities, and views to our page are continuing to increase steadily...after using HigherLogic for years!

Review source: G2.com

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