It is robust, easy to use and has the best support
What do you like best?
BigContacts seems to be the best way to extract data, contact information has all the addresses, tasks and notes in one place, making it easier for everyone to keep track of what is going on with each company . I really like it since I can add custom fields to contacts as a favorite product and even run a search for that field, alerts are very helpful since I don't always go to the website every day so I will know if I have a task if I get a email. I could go for marketing but I'm small enough to do personal emails.
What do you dislike?
When I sign up I can send thank you cards and follow-up emails, but I had to sign up for a vertical response so I have to enter contact information twice to do all of that, I have asked for technical assistance on integration but after several emails, I have never received a direct response just that they are working with a provider.
Recommendations to others considering the product:
We recommend it thanks to its excellent ability to enter information from social networks, the ability to see the daily, weekly and monthly calendar of your entire team. Basic or personalized reports, it is much better than other management companies that I have used, the price is reasonable but some aspects really need a lot of improvements.
What problems are you solving with the product? What benefits have you realized?
It helps us look like a great company with recurring task lists, bulk emails, and email storage. Have a place for customer information whether it's a full or pending sale, billing or maintenance issues, and scheduling tasks. Historical data on the consumption of communications, be it phone calls, faxes, meetings, and attachments, including the direct marketing of this type of offer promotion plan for all or some clients.