Bandwidth’s solutions are shaping the way we connect where we live, work and play — with APIs that allow users to easily embed voice calling & text messaging into software and apps.
Bandwidth is a communications platform as a service (CPaaS) company, offering a full suite of voice and messaging APIs, all built atop the company’s own carrier-grade VoIP network, purpose-built with business-grade quality and deliverability in mind.
We can help give your app a voice in a matter of minutes, and integrate virtually any messaging functionality into your software. Thousands of companies tap into Bandwidth’s network and APIs for innovative uses in business communications, customer care, and consumer applications and devices. Millions use Bandwidth phone numbers everyday for simple calls and texts without even realizing it– here’s a few examples of how you may have already interacted with Bandwidth APIs:
– We’re the voice behind Google and Skype calls
– We’re sending the text notification from ZipRecruiter that helped you land your job
– We’re the toll-free number you might see on an ad in YellowPages
– We’re delivering the picture of Fido from your pet-sitter in the Rover app
– We’re behind the Burner app phone line you have for your side business
– We routed that call to 911 on your Earthlink phone line when you broke your arm
Christopher A.
Advanced user of Bandwidth
★★★★★
My Experience Using Bandwidth for Automating Porting
What do you like best?
I like being able to make corrections to port orders and having instant feedback (for most carriers in most cases). The automated notifications make it easy to know what the status is in real time. This is probably the most streamlined/user friendly porting portal I have used. I also like the advanced search features when ordering new numbers for customers. I like being able to now order CSRs just by making notes in the porting order.
What do you dislike?
I wish we could look at more than 500 DIDs for a customer. We look for certain kinds of numbers that would make for good BTNs and sometimes these numbers seem cherry picked on the first 500 results. It would be nice to be able to see the next 500 DIDs if possible. I wish porting dashboard showed a little more detail at a glance. It would be nice if there were more Porting tracking features explicit for LNP personnel to use. Automatic reminders for when an order hasnt been touched in awhile. Porting statistic breakdowns. I'd like my porting order statistics to be separate from other order types. If I am tracking porting, Id prefer not to have New DID orders lumped in when searching for orders.
Recommendations to others considering the product:
I would recommend Bandwidth as a solution for any small to medium telecommunications enterprise. I do not see us using any other platform anytime in the near future. Bandwidth tends to listen to its users and we appreciate that. Its probably the level of support you get when problems arise that is most beneficial. I have no complaints, as Bandwidth seems to be making constant improvements all the time.
What problems are you solving with the product? What benefits have you realized?
Writing emails takes up too much time. Having Bandwidths automated porting system reduces lengthy emails and keeps me from having to wait on hold on the phone. The customer is probably the most important part. I know that when I put in a trouble ticket for an issue, it will be worked on regardless of if I am in the office or not. Bandwidths ability to work with the losing carrier to solve porting related issues with the losing carrier has proven invaluable.
Review source: G2.com
