Very flexible BPA/RPA tool enables easy and fast (< 1day) implementation of less complex processes
What do you like best?
Shakespeare ability to create any, even the most complex workflow. A lot of automation like email processing, importing data from OCR document sources and automatic escalations are nice features.
What do you dislike?
Configurations manuals have to be better. GUI could be approved, but every new version gives better UX.
What problems are you solving with the product? What benefits have you realized?
I have been using Shakespeare for BPM and DMS.
Processes like customer info calls for credit info and status, written addresses, the appeals, invoices approvals, all of that were implemented in one financial institution. There was a lot of integration to core banking software using web services calls. SOAP calls that we have used are very easy to implement as an activity that export and import data from Shakespeare process to external system and vice versa.
Efficiency in performing different procedures improved. Every process could be easily monitored for meeting different performance indicators.
Reporting was much improved as well.
