Request Tracker

RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more.

Languages supported:

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

5.6/10 (Expert Score) ★★★★★
Product is rated as #94 in category Bug Tracking Software
Ease of use
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Ease of Setup

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RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more.

Request Tracker
Request Tracker

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Customer Reviews

Request Tracker Reviews

Hanh N.

Advanced user of Request Tracker
★★★★★
Easy to use

What do you like best?

We have the ability to update the frequency of how often tickets come in.

After replying to an email we can resolve it, and if there is a reply the ticket will opens up again.

What do you dislike?

Search takes too long to perform, especially if we search by date.

What problems are you solving with the product? What benefits have you realized?

Replying to internal and external request in a real time manner.

Helping students answer technology-related question.

Review source: G2.com

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