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RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more.
Customer Reviews
Hanh N.
Advanced user of Request TrackerWe have the ability to update the frequency of how often tickets come in.
After replying to an email we can resolve it, and if there is a reply the ticket will opens up again.
Search takes too long to perform, especially if we search by date.
Replying to internal and external request in a real time manner.
Helping students answer technology-related question.
