HealthJoy is a first-of-its-kind benefits experience platform helping companies save money while improving employee satisfaction. Through personalized guidance and AI technology, we empower employees to better use and understand their benefits.
Employees gain on-demand access to online medical consultations, live healthcare concierges, Rx savings, and much more. HealthJoy integrates a client’s existing benefits to deliver an employee their personalized benefits wallet.
HealthJoy keeps employees engaged and educated year-round, meaning fewer questions for HR and a better employee benefits experience. JOY even handles personalized engagement campaigns to keep benefits top-of-mind.
Using transparent pricing in every recommendation, HealthJoy is empowering employees to become healthcare shoppers and fundamentally changing the dynamics of healthcare.
Implementing HealthJoy as the center of your benefits experience can quickly lead to impressive outcomes, including:
– Lower healthcare costs
– Increased benefits satisfaction
– Consistent member experience year after year
– Increased employee productivity
– Reduction in benefits questions for HR
– Stress-free healthcare experience
Our benefits experience platform leads to higher employee satisfaction, increased cost containment, and fewer questions for HR.
Christine A.
Advanced user of HealthJoy
★★★★★
Vindictive, unprofessional, non-compliant
What do you like best?
The idea of the services they claim to offer looks good on paper.
What do you dislike?
They have vindictive employees. I've been denied access to benefits I pay for. I asked for a session because I needed prescription refills. They ask for pictures of the prescriptions BEFORE you able to book an appointment. I had 2 prescriptions, but I threw away the bottle for one of them. I noted this in the comments. Because I didn't have a picture, they canceled my appointment without explanation. Then, when I got an explanation, I had to start the process over and just ask for the one prescription I could take a picture of. Then, they canceled my appointment without any explanation again. I had to contact them to find out I didn't take a picture of the correct information on the bottle. There was absolutely no explanation of what needed to be in the picture when I sent it, so, at this point, I was frustrated with their lack of communication and instruction. Also, - why keep cancelling without explanation? Why not just tell me and give me a chance to give you what you need? Their customer service rep was so rude and vitriolic. She is truly a miserable human who looks for opportunities to make things difficult for the customer.
What problems are you solving with the product? What benefits have you realized?
No problems are being solved. HealthJoy is the problem. There are no benefits to dealing with vindictive, dishonest companies. HealthJoy has no business in the healthcare business. They should be dealing with something frivolous and non-essential. they are arrogant, vindictive and unprofessional.
Review source: G2.com
