Lumens

What do you like best?

Online processing of registrations

The ability of each school to determine their category and sub-category system

The web-based interface means staff can access from anywhere

The ability to customize is decent. Much better than our previous system but definitely not something you build from scratch

What do you dislike?

Poor basic User Interface (UI)

Number of clicks required for many basic tasks

Inability to view information across modules (ex. unable to view specific student information when viewing the roster of a class registration )

Recommendations to others considering the product:

Keep in mind this is a very young company still growing. Although responsive to customer needs, due to their small size some elements are unable to be handled quickly. If you have a true emergency, though, they are all over it. Although their user interface is quite poor, you can tell that all of their resources are going into the back-end development which I understand. I hope that a better user experience and user feedback is acted upon in terms of student interface more frequently. Expect a steep learning curve as some things within the system are intuitive while other things are extremely confusing and not set-up well.

What problems are you solving with the product? What benefits have you realized?

Continuing Education registrations were previously handled via a software designed for credit courses. Lumens is able to handle the various types of situations we encounter in continuing education much better and typically more efficiently than the myriad of workarounds we were trying to deal with in our previous software.