Zoho BugTracker

What do you like best?

Zoho has a unique ability to look at problems and create solutions for companies from a workflow point of view. They don't develop products which are half thought and/or applicable to one industry. They TRULLY create SOLUTIONS. The zoho bugtracker is a perfect example of such a solution.

This solution allows you create a webform which is connected to the client side to help collect issues. Then in the dashboard assign users, projects and tasks. Track the progress and let the client track it all along the way. And this is probably only 18% of its full capabilities.

What do you dislike?

The only thing I would like to see is the webform pick up the URL automatically.

What problems are you solving with the product? What benefits have you realized?

We have multiple products which we have developed for clients and provide support for those products. This helps us consolidate into 1.