Wyvern Magic

What do you like best?

This tool is great only when the entire team is cohesive and kept in the direct feedback loop. But, for my case, we are distributors and we sit outside the main offices. We are not an integral part for internal CRM solutions, due to some internal policy reshuffling / re-Organization, M&A, etc.

Culture dependent tool too. Not every account manager has a mindset to be active in such a tool. Exceptions include those who are a part of the building or purchasing team that trusts such software, which should build on inclusiveness and motivation among different employees.

Perhaps, compulsory training to ‘communicate' how an employee should use, write, or document customer feedback should make it work better. Or by giving suggestive lists of comprehensive details or descriptions, could help build transparency and trust .... Reminded me of a lotus notes database of sorts.

What do you dislike?

I do not use this software. I do not know. I believe that this software should have a life cycle of 8 years to 10 years. I am not sure if this software would last beyond 6 months to 3 years. I think it works like a depository for any employee. This functionality could be documented in paper and pen. What would be the motivation for such an investment?

What problems are you solving with the product? What benefits have you realized?

Wyvern magic would help fill in the gaps that a Covid19 diversified team structure create and allow any other individual to perform or create a level field with internal staff WFH.

Benefits include an external vision to any Organization.