WorkMarket

What do you like best?

Managing contractors is a snap with labor clouds and tests. Managing staff is simple with highly customizable permissions. They offer many integration capabilities as well and can integrate into internal systems with their API. The quality of technicians is so much better than their competitors because it's tougher for technicians to become successful on Work Market (likely due to the implementation of tests, labor clouds, and vetting preferences). This means that if a tech is active, they likely take a lot of pride in the work they do and work hard to do a good job. You are able to engage contractors and contracting companies directly by having their contact info available, so quickly calling a contractor in a pinch is easy which means you don't have to throw emergency work orders out there and hope for a response. They have lower fees than other platforms, and if you're the kind that doesn't want to incur the cost, you can optionally pass the platform fee on to the contractor. They also have a blanket insurance policy at no additional cost, so you can be sure that the service provided is insured regardless of whether or not the contractor is insured (though many contractors carry their own policies as well). You can also use custom tags for easily searching for techs and adding notes to their profile. By far the best FMS on the market for quickly building support teams, managing independent workers and staff, and dispatching work orders for IT-related service!

What do you dislike?

They aren't as big as they should be. The platform adds an incredible amount of value to service companies, integrators, and solution providers, and I feel that more companies should be leveraging their highly-skilled field service engineers, technicians, and project managers.

What problems are you solving with the product? What benefits have you realized?

Delivering high-quality IT service to the community. Finding and vetting quality technicians to provide support. Much easier to search for and find qualified technicians than other competitors.