West Interactive Services

West Interactive Services delivers efficient enterprise features, such as right party connect, CTI, intelligent call-based routing & flexible integration.

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9.0/10 (Expert Score) ★★★★★
Product is rated as #21 in category Proactive Notification Software
Ease of use
Support
Ease of Setup

West Alerts and Notifications delivers convenient, efficient enterprise features, such as right party connect, CTI, intelligent call-based routing and flexible integration. At the same time, we provide a customized solution that meets the needs and notifications volume of any client. Spanning the customer lifecycle, our automated notifications process allows you to connect with your customers wherever they are, whenever you need to reach them.

West Interactive Services
West Interactive Services

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Customer Reviews

West Interactive Services Reviews

Administrator in Accounting

Advanced user of West Interactive Services
★★★★★
West - Conference calling with ease

What do you like best?

The ease of set-up, the lack of needing to call and reserve a conference line, etc.

What do you dislike?

It could be somewhat less expensive. I find myself spending around 300 - 400 a month for several weekly WIP calls.

Recommendations to others considering the product:

It is s great tool, especially if you have multiple call initiators as well as clients / staff in multiple areas. I would go ahead and order more cards and numbers than you think you need, at no charge, JUST IN CASE you need more numbers

What problems are you solving with the product? What benefits have you realized?

Joining offices together for meetings , holding large conference calls with clients in a multi-state environment, holding international calls

Review source: G2.com

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