Lack of any ethics and money hungry
What do you like best?
The platform itself is decent, has great features and is reliable.
What do you dislike?
I am absolutely disgusted by the team behind the company. They have already removed my review on TrustPilot to avoid taking any responsibility.
I had prepaid for a year of membership at the end of 2019. I stopped using my account 3 months prior to the end of my billing cycle but they still charged me for renewal. When I contacted my account manager and support they simply told me that they had tried to reach me in December of 2020 to confirm the renewal and now they can not do anything about it. I informed them that a close family member had gotten infected by COVID-19 and I was preoccupied in December. They couldnt care less.
While they were holding my money and refusing to issue me a refund, they were not respecting their own SLA that I was promised. Some replies would take more than a day, some were replied to after their office hours etc. After pointing this out to them on the Paypal dispute page, they simply tried to downplay it and point out that ONE of the days they were delayed in replying was a bank holiday in Poland and ignored all the other instances they replied to me late. so BE CAREFUL, they will happily take your money and hold you to the contract without ANY REGARDS to their own side of the contract!
The story has a happy ending as Paypal eventually sided with me and provided me a full refund.
This is an absolutely genuine review and I can provide proof of my experience and I will be reposting this review until it stays on.
Recommendations to others considering the product:
An absolutely terrible company. STAY AWAY as much as you can.
What problems are you solving with the product? What benefits have you realized?
We were using Voluum to run CPA campaigns
