Only VinSolutions can do it all. Our complete package of car dealership software solutions is built around our industry-leading CRM. That means your people and processes are always connected to today’s customers, so you can make every connection count.
Customer Reviews
Holly L.
Advanced user of VinSolutions Connect CRMI love that I can text straight from my phone as if it were my personal cell phone number. It shows proof in the CRM that I am talking with my customers. These are also used as notes to go back and look at what we talked about. The manager can even go into the system and see I have reached out to the customer. If there is a problem on who said what we can always go back to the text messages and read what happened.
I do not like the opt-in and out feature because some customers do not accept the request for text messages. Sometimes the customer will not type in just yes to opt in and we have no way but to call them to tell them to just type in the word yes.
Only advice I would give is to make sure you take the training videos that VIN gives because this is a very useful system to record all your hard work.
Customers prefer to text rather than call and talk on the phone with a salesman so being able to text the customer straight through the system in very convenient.
