What do you like best?
What could you not like? The platform it easy to use, it has multiple versions of the box office that make it easy for anyone to use. My tickets are professional. The CRM is great in that i can always reprint a customer's tickets if they lose them and I can keep track of which events they are coming to.
What do you dislike?
The only thing I dislike might have to be that I cannot get physical resources quickly when it comes to scanners or swipers. We have an office in town, but it is just administration I guess. (It would be cool to visit).
Recommendations to others considering the product:
What makes Vendini stand out amongst its competitors is: 1) Level and speed of service; 2) The fact that you can manage a professional in-house ticket system without being chained to a local TicketMaster subsidiary; and 3) You can quickly solve customer service issues (lost tickets, reprints, sales) for the people you are serving right then and there.
What problems are you solving with the product? What benefits have you realized?
We use Vendini to maintain our customer contacts and to sell event tickets to our arts series events and community events that require ticketed entry. We also allow patrons to make donations on top of their ticket purchases. It saves a lot of time. That's the number one benefit.
