Vend

What do you like best?

Integrates with various platforms

Easy to use

What do you dislike?

There is a complete lack of support especially when urgent issues arise

What problems are you solving with the product? What benefits have you realized?

Vend is integrated with Shopify and Marsello in my company, most things were functioning well but when we needed their support the most its non-existent, here's why.

On 31st March Vend released a product update, which no one in my company had known about prior to the fact. This update then broke integration with Marsello and we therefore could not allow our loyal customers to redeem points, thereby losing sales. We are still not successful in getting in touch after two days of attempting to do so

In short

Vend's communication is really bad, and their support is even worse. We've not choice but to get in touch with them via this forum