Vanco Platform

What do you like best?

The only thing I like is that we have an online giving platform. That is all. It is also integrated with another software that we use to track monetary and check giving, attendance, demographics, etc. Those two things are the only good things about it.

What do you dislike?

It is not user friendly at all. The platform is looks outdated. We have it for our preschool parents and often cannot find their payments. And the landing page that we have for our payments looks terrible and is difficult to edit. Getting called back when you have a support issue can take a day or two.

When I try to look up a single individual to find their yearly contributions and/or preschool payments, it is confusing to find what I need.

Recommendations to others considering the product:

Do not use them, you will not be satisfied at all. Find something better.

What problems are you solving with the product? What benefits have you realized?

The only problem we solved was giving the ability for people to donate online or pay preschool online. In doing so, we created a lot of stress for ourselves.

They could be so much better if they made the site more user friendly. They have the basics down, now make it so that anyone could get on the site and easily find what they are looking for. I find myself Googling my questions because their FAQ page is also just terrible.