Userlike

Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

Languages supported: German, English, French, Italian, Dutch, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8/10 (Expert Score) ★★★★★
Product is rated as #54 in category Chatbots Software
Ease of use
8.7
Support
8.9
Ease of Setup
8.5

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Userlike is your solution for winning and nurturing customers across messaging channels: website chat, WhatsApp, Facebook Messenger, SMS, Threema and Telegram.

10,000+ businesses of all sizes have already transformed their customer communication with Userlike – including companies like Decathlon, Porsche and Trusted Shops.

Phone and email weren’t built for digital customer experiences. Stop clumsy contact channels from making you miss out on leads, sales and customer opportunities.

With Userlike, you can offer the channels that your customers already love and use every day. Use website chat to win new customers and mobile messaging apps to nurture existing ones. Get closer to your customers than ever before.

Userlike is your shared, all-in-one inbox for customer messaging. It comes with an intuitive messenger built for digital support and sales so your team –whether human or chatbot– can conveniently connect with your customers.

We believe software should be simple to use – both for you and your customers. Get up and running in just 4 steps:

1. Sign up for a free 14-day trial
2. Customize Userlike to your brand
3. Add the chat to your website and/or connect your messaging apps
4. Experience the power of customer messaging!

Questions? Feel free to book a call with one of our customer messaging experts. We’re always happy to help you get started.

Userlike
Userlike

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Customer Reviews

Userlike Reviews

Stephen P.

Advanced user of Userlike
★★★★★
Very straightforward to get started, and immediate results.

What do you like best?

We've only been using it for a week or so, we found it very simple to get started. Most of the default options worked well and we've tweaked a few things - it was easy to find the various settings we needed to change the auto-response messages. We have also looked at a competitor's product and much prefer Userlike - the ways of setting up auto-response when operators are offline is much simpler with Userlike. We weren't sure how many customers would choose to use it, but we've had a number of enquiries each day so will look to add more agents and keep improving our setup.

What do you dislike?

The alerts being in the browser/Windows notification system means they are getting lost in amongst others. There's a useful article on the help page about different alerts though and we'll look into these options.

What problems are you solving with the product? What benefits have you realized?

We're allowing customers to contact us via chat for the first time, this will almost certainly be a good option for those on a mobile, as well as some from laptops. Hopefully we've extended the number of customers who can easily reach us.

Review source: G2.com

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