Upland Mobile Messaging

What do you like best?

Features are very powerful, such as relative scheduling of texts, allowing participants to choose when to receive texts, A/B testing, quiz, etc. Those features have allowed our organization to offer programs that we couldn't offer before with a different text campaign tool. They have a great development team. They take in feedback and improvement is always on-going.

What do you dislike?

Wish there was an app for smart phone. Also, since they are constantly working on major improvement and new features, I wish they would give some small bugs priority as well. For example, not being able to go to a specific page of content (user profiles or message). It is annoying when you have pages to go through to get to your target page. Voiced this to support multiple times, but I guess it is just not a top priority. Also, wish there will be features to allow moving opt-in paths and text schedules among different campaigns. Agent view is another feature that works very nicely, except I wish there's a way to assign notification email to different users based on what campaign they are in charge of.

Recommendations to others considering the product:

Please don't switch account support person so frequently.

What problems are you solving with the product? What benefits have you realized?

We have used MobileCommons to send out educational texts for our perinatal programs based on participants' expected due date, so the relative scheduling feature comes in handy. We have also used it for auction event registration, lucky draw and scavenger hunt game, etc. Very powerful tool.