Authentic Experiences
We’re on a mission to empower brands to capture their customer’s voice through user generated content. With TrustSpot’s innovative approach to Content Marketing, Referrals and Loyalty, brands are able to accelerate their growth and increase customer lifetime value.
Since authenticity & social proof are the pillars of consumer trust online, TrustSpot provides brands with a comprehensive solution to capture ratings & reviews, video testimonials, photos, social experiences, product Q&A and more.
Each month, more than 60 million consumers in 98 countries view and interact with a piece of content generated by TrustSpot. With seamless integrations into over a dozen of the leading eCommerce platforms, we’re making it easy for brands to get started collecting user generated content.
TrustSpot is headquartered in Orlando, FL and was founded by Ryan Haidinger and Larry VanDenHandel.
Michael W.
Advanced user of TrustSpot
★★★★★
Very happy with the results
What do you like best?
The system collects tons of content. Reviews, photos, videos, QA. Our review response rate is 22%. It's automated so I don't have to spend time on it. The Instagram curation is nice too, as well as the Google Shopping integration.
Support is really good: live chat answers very quickly. The widgets that go on your site are very fast.
What do you dislike?
Wish there were more widget layout display options. Wish it had Zapier integration but I'm told its in the works.
Recommendations to others considering the product:
Offer coupons in exchange for photos (or award points through Lootly loyalty), then tell them about it in the review email subject line and body. It massively increases the amount of photo submissions you get. Doing this really boosted our photo collection rate. Also: take advantage of their design team... they will customize the widget CSS however you want to match your site.
What problems are you solving with the product? What benefits have you realized?
Trying to collect UGC (user generated content). TrustSpot is the best app we've tried for this use case that didn't want $1000 per month. The benefits are greatly increased conversion rate and sales, as well as Google Shopping CTR increases.
Review source: G2.com
