Have had successful relationship with TrustArc for years
What do you like best?
TrustArc has made it easy for us to maintain our Privacy Shield certification, which is vital for our global clients. They have provided guidance as the requirements have shifted, allowing us to update our policies and procedures.
Our practices and needs do not change much on an annual basis, so it's been very helpful to have a streamlined process for annual updates which allows us to only address areas that have changed with regulations or with our practices. The online tools are easy to use, and their personnel have always been helpful when there is a question about the online process.
Support is very responsive and knowledgeable.
What do you dislike?
The only issue we've has had been related to upselling. We understand that some of their other services are vital to others, but it an be a little tiresome to keep getting messages about additional services. Some of the informational webinars are more about "here is a service we can provide you" than providing valuable information that's useful without a purchase.
That being said, we have had no issues with the benefits that they provide under the programs we use. That data is useful and actionable and they seem to keep that separate from their sales and marketing efforts.
Recommendations to others considering the product:
I'd have no reservations about recommending TrustArc for any data privacy concerns or needs. As always, do your own due diligence, but their depth and professionalism should make them a good fit just about anywhere.
What problems are you solving with the product? What benefits have you realized?
TrustArc is helping us keep our data privacy practices up to date while keeping us certified under the Privacy Shield. This is vital for us to work globally. TrustArc fills the role of the third party where data subjects can go to report any issues with our practices (of which we have had none) and also keeps us apprised of changes to regulations.
For the Data Privacy Shield, they certify our practices of data collection, data usage, third-party vendors, data updates, and data subject inquiries. This certification is a vital assurance to our clients that we have a reputable partner verifying our data practices.
Having TrustArc has allowed us to get swift approval from the legal/compliance teams of many of our clients. It's eliminated a lot of the hassle around agreeing to contractual terms, as we can includes those certified practices right into an addendum to the contracts.
