TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks.
TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk’s ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.
Marloes v.
Advanced user of TOPdesk
★★★★★
Accesible and easy to manage
What do you like best?
How accesible TOPdesk is for new users. TOPdesk is an easy tool to use for teams that start working in TOPdesk. But it also meets the requirements of more mature teams.
What do you dislike?
Some modules do not offer the full functionality we want.
What problems are you solving with the product? What benefits have you realized?
Better registration of devices and software.
Many of the teams that start using TOPdesk, used outlook before. TOPdesk helps them registrate and handle calls more efficiently. Also it allows them to report on their calls, giving them more insights in their workload.
We stopped using multiple tools because TOPdesk could provide a solution (for example, we used to have a separate tool for catering, which is now embedded in TOPdesk).
Review source: G2.com
