TonicDM

What do you like best?

I like how seamlessly TonicDM integrates into Microsoft Outlook. There is a tool bar that you can view/hide, and within this tool bar you can search for past emails that you need to retrieve, create a new folder, and force-file your emails. Also, you can see on your email inbox that there is a ribbon to confirm whether or not the email has been successfully filed to Tonic. Tonic also registers when an email is a part of a chain and files each part. The email storage is accessed by everyone, so you can access coworkers correspondence as well. Once you file an email to a sub folder (easy click & drag) it gets added to the Tonic Storage. Emails are stored in categories that be created using project names and numbers from the company's network.

What do you dislike?

Sometimes it is difficult to mass-store emails and create all the project/subject folder one would need at the beginning of using the program - it gets a bit sluggish when you try to file tons of things at once. Once you get past this initial stage of building up your database, the software is seamless and easy to use.

Recommendations to others considering the product:

Definitely useful when your company works on several different projects daily and communicates externally often. Give the software a few weeks/months to get up to speed with all of your existing emails that you would like to store. Ensure that all employees are storing emails so that no communication is missed.

What problems are you solving with the product? What benefits have you realized?

With TonicDM, it is much easier to search for past emails using the toolbar and search queries. Filing emails that are specific to each particular project on our network used to be difficult but now it is easily integrated. It references projects on our network and their proper names and numbers in order to file the emails.