TheraBill

What do you like best?

When we first got the product six years ago, it was good. Then WebPT bought it, and customer service and responsiveness went rapidly downhill.

What do you dislike?

Poor or missing customer service - when you have a problem or question, they respond slowly or not at all. Available FAQ's and help database info typically don't address questions that you have after using it for a while.

Then we had an incident in which Therabill exposed some of our data to a clinic in another state, who immediately checked the info in the headings and called us. It was only through the professionalism and care of the staff at that clinic that a breach was avoided. Thanks, Therabill. They refused to take responsibility or make it up to us, either. We're now looking at other systems.

What problems are you solving with the product? What benefits have you realized?

We are able to bill for claims.