What do you like best?
Easy to set up and very intuitive to use.
What do you dislike?
Some minor features such as reporting items and ability for tech to save inspection while performing the inspection.
Recommendations to others considering the product:
We started our business using Mitchell but came to realize that sales tax would randomly be wrong or not charged at all which they could never fix after hours on hold and waiting for tech support. We then changed to RO Writer and used them for about 8 years and that worked ok with exception of many hours of set up and it was windows based. Had to upgrade and then started having lots of problems and the support went downhill. Tekmetric was easy to get set up for our go live date and since going live their support team is awesome. First and second week lots of support chats got us going in the right direction with things. One thing I would say is make sure you take the time to get EVERYTHING set up before going live. We only had to make some minor setting adjustments and now it's working really good.
What problems are you solving with the product? What benefits have you realized?
Saving $$$ monthly by having a POS and DVI in one product. Better more efficient work flow.
