Switchboard’s platform and consulting services help schools and other organizations create responsive, caring networks where members of their community can find and share transformative opportunities.
Customer Reviews
User in Telecommunications
Advanced user of SwitchboardI love being able to create a custom layout in order to track incoming calls, which support staff are currently on a call, and calls waiting in the queue.
I don't quite like how the UI is not intuitive, and it's hard to know the exact names of the widgets just by looking at them.
It's great to help manage support queues to ensure proper staffing at appropriate times during business hours.
Allows our team to track when we have the most calls, when we are missing calls, and when we might need more support staff to be on the phones.
