Self-storage facility management software.

Languages supported: English

7.6/10 (Expert Score) ★★★★★
Product is rated as #5 in category Self-Storage Facility Management Software
Ease of use
8.8
Support
7.0
Ease of Setup
0.0

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It’s self storage’s fastest-growing, 100% cloud-based facility management software for the modern operator. It’s sleek, simple, functions beautifully on Mac or Windows, and features data-rich phone, lead, and web integration tools.

This software was built to provide operators with the most intuitive, all-in-one facility management solution possible. Its capabilities provide a solution that complements existing daily workflows and provides the freedom to focus on the most important tasks: taking care of customers and growing your business.

Core Benefits

в—Џ Entirely Cloud-Based —All of your facility information is stored securely and always available, eliminating the need to download, install, and maintain software. You can access information about your facility from any device anywhere in the world.

в—Џ Embedded Tenant Communications —Fully embedded two-way email, SMS, and phone capabilities that compliment your existing daily workflows to deliver automated and event-based communications to your tenants while also empowering you to track and report on that communication activity.

в—Џ Contactless Move-in Capability — Empower prospective tenants to move in online from anywhere via an email or text with a direct URL to your online move-in experience, regardless of how their initial reservation was made.

в—Џ Intuitive CRM System —Drive operational efficiency using our fully integrated tenant management system and lead relationship management optimized to display the most important data points about your tenants such as detailed customer statuses, full interaction history, and important notes or documents at a glance.

в—Џ Automated Task List —Ensure that all tasks are managed appropriately with a centralized task list built directly into everyday workflows that automatically populates relevant events –including lead conversion, walkthroughs, and delinquency –based on the information and customer data that is stored in your management software.

в—Џ E-Sign Enabled — Provide a modern tenant experience with traditional, in-office e-sign capabilities, or utilize technology to link with any nearby device. Allow your customers to e-sign using an iPad, their smartphone, or any device with a Wi-Fi connection. It also allows managers to send documents via email and text (requires texting) for remote signature.

в—Џ Comprehensive Reporting — Keep your finger on the pulse of your business and keep stakeholders informed by utilizing comprehensive out-of-box reporting powered by an intuitively guided report scheduling flow.

в—Џ Auction Management System — Streamline your auction management process by utilizing an out-of-box fully integrated solution embedded into your existing daily workflows.

storEDGE
storEDGE

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Customer Reviews

storEDGE Reviews

M J.

Advanced user of storEDGE
★★★★★
Offerings are great, Customer Service and Tech Support are not.

What do you like best?

The various levels of software offered as well as the ability to bundle and package for business needs. StorEdge provides an array of services for those in the Self Storage industry. They have an easy to use interface which allows for some customization away from SiteLink (rental software). The website specials column, as well as the 'coupon' option, are amazIng. They allow us to advertise specials while still maintaining a cohesive flow for all of our locations.

The simplicity of website design and integration with SiteLink is also a huge plus. It is very little for us to do in terms of website upkeep and admin. Images and most of the text on the website is editable on the admin login that we have access to so we can quickly update information as needed. Additionally, the ability to create various permissions levels for users is a big plus. We have a few reports only access as well as users with full permissions and permissions only to reservations, calls, and leads. This helps ensure that every step of the rental process is correctly dealt with as well as all pertinent information is kept accurate.

Singling out one feature that is completely the best would be the recorded calls. You can download, listen, or replay phone calls made directly to the website via the admin login. This has helped us out numerous times with the spelling of names and specifics of rental requests.

What do you dislike?

Customer Service including Tech Support has gone downhill fast since the merger(s). Very long wait time, no response, and tickets get closed and when calling most of the time they are unable to answer questions or address ticketed concerns.

They've said to call in for a quicker response, we call and wait on the phone for over an hour just to get a recording telling us thank you for waiting. When selecting the call back option they don't always call back for several days.

Trying to resolve issues is very difficult and you often have to explain the same error or change multiple times because they don't seem to have a way to keep track of these things.

It is understandable that they have a lot to do and different departments but there needs to be some sort of organization and consistency with the information they are and aren't allowed to share. We have been told something can not be done, only to get a call back from a different tech saying that the issue can be resolved and then resolving it in a matter of minutes.

Recommendations to others considering the product:

Know what you are getting, the package deals seem like a good idea but don't include everything. Additionally, when they say you own your blog, you don't only own the content, not the hosting, and they will not give you access to the source files or server but will argue with you saying you own the blog.

What problems are you solving with the product? What benefits have you realized?

We have encountered a few issues when it comes to tech support as well as account management.

There is a lot of miscommunication as to what is and what isn't allowed on the platform. Additionally, it is very hard to get a straight answer as to wither or not a product or feature is part of your plan, an upgrade, or not possible.

We have been waiting three months to speak with someone about updating/redoing our website. We have been told it takes this long to even get a conversation started but we have yet to hear anything back. Even if a date in the future needs to be scheduled it should be done in a timely manner. Currently, we have no idea where we stand in the queue or if we are even listed.

The overall website and SiteLink integration work 7/10 as designed with some major confusion on the backend including 'responsibilities and ownership'. We do have a few issues with the columns not updating properly or in a timely manner. Some website changes take days to update while others are instant across various platforms.

Review source: G2.com

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