StatusHub

What do you like best?

We initially decided to utilize a third party status platform due to some limited outages which made it difficult to communicate effectively to our customers as well as our internal resources. By utilizing StatusHub we were able to create both internal and external hubs that are managed be our team to effectively communicate system issues whether expected, or unexpected.

What do you dislike?

Not any fault of the platform, but there is a fair amount of management that is required. We have different resources throughout the organization that are responsible for their areas of business to be kept up to date. It's the nature of the beast, but it certainly isn't just a set it and forget it type thing.

Recommendations to others considering the product:

Move forward with it. Your organization and customers will thank you.

What problems are you solving with the product? What benefits have you realized?

Communicating effectively to stakeholders, whether those are internal or external. The variety of channels means that depending on your job style you can receive texts, emails, Team/Slack messages, etc.