What do you like best?
Years past we had always been using Worldship to process UPS packages, it works okay for what it is, but if we wanted to use other shippers it became cumbersome to have 3 or 4 different versions of shipping software for each company we use, and that is just for parcel. It was decided to try out Starship mostly because it had the capability to integrate with our dealership software, the setup was a bit time consuming and at times confusing, but with the help of the support team at Vtechnologies we got the whole parcel process streamlined.
After this happened we were able to keep up with daily demand quite easily, so much so that when one of the two parcel shippers quit, we were able to devote the other worker to parcel shipping full time and was still able to keep up with the demand.
After we streamlined the process further we implemented it company wide and are now able to ship a package using Starship in a matter of seconds.
What do you dislike?
The initial setup was a bit time consuming and confusing, this is not necessarily Vtechnologies fault, it was more finding how to pull the correct information from our dealership software into Starship. And it took some trial and error to figure out exactly what was needed.
The other thing is the prices for adding LTL carriers, I believe they are way over priced for what they are, and considering there are so many of them, if you really wanted to have access to them all you will have to put a lot of cash up front. I am sure for larger companies putting out a lot of LTL on a daily basis it would be well worth it, but not for us.
Recommendations to others considering the product:
Do a cost and time analysis of your parcel shippers. You have to determine if the cost savings from using Starship will be higher than the purchase and implementation cost.
What problems are you solving with the product? What benefits have you realized?
Starship has increased productivity by around 200% just based on package output alone. The time required to process a package through software was decreased by about one fifth the original time. This allowed us to shift around a single worker when we lost our second employee assigned to parcel shipments.
