For Tech oriented teams this is perfect
What do you like best?
I am a frequent user of Stackoverflow and have been for many years - so the whole experience of the Teams product is extremely familiar to me. The search functionality is really great and allows you to find the answers you really need. They also have a Slack app which makes the adoption of the product easier. We're slowly building our library of questions and it would be awesome to have some sort of CSV import
What do you dislike?
Struggling to find things I don't like to be honest - it's a really simple application to use and through it behaving in the same way as the Stackoverflow site available to all it's really familiar. It would be great if we could import data into Stackoverflow Teams that we have in a spreadsheet - something like an import format where you can add a question, title, and an answer just to get it started off.
What problems are you solving with the product? What benefits have you realized?
A central repository of FAQ data that we get asked across the business. The search is accurate 99% of the time so there's no searching around in documents we have in various places. I found it easier to get adoption with the engineering team whereas the rest of the business doesn't use it as much - slowly chipping away at that!
For engineering - It's reduced the amount of time that we spend onboarding as new starts as they have a knowledge base available to them with FAQ's on setting up a dev environment, frequent questions that our users generate and loads more.
