Spiceworks Help Desk

What do you like best?

It integrates with SSO's and the users can instantly start sending tickets. The control and management of tickets is easy and intuitive. Central admin user can create graphs and ticket logs. The remote control support is included and it makes easy to manage users computer if demanded.This software is very useful when you have many users in you company and they need to be attended as soon as possible.

What do you dislike?

The search engine can be hard to set the filters. The initial configuration can take some time.

Recommendations to others considering the product:

This cloud based web service can help you administer yout tickets in a timely manner and remote users control for a support making it a powerful tool and a time saver.

What problems are you solving with the product? What benefits have you realized?

It controlls pratically all of you company's ticket, and makes it easy to handle the issues in a timely manner. It saves time as being e centralized informations system for attendance.