A Great piece of software for managing remote computers and solving user issues
What do you like best?
The simplicity of the software while still providing all of the features we need.
What do you dislike?
Remote installs often fail when intsalling the software through the Dameware management client.
Recommendations to others considering the product:
I install Dameware Mini Remote Control on all of our company computers as a maintenance tool. It allows system admins to log in remotely while a standard user is still using the computer. Dameware Mini Remote enables our system admins to troubleshoot any issues quickly without leaving their offices. DameWare Mini Remote Control also serves as a great backup to Windows Remote Desktop Protocol. I use both on a near-daily basis while solving problems for end-users.
What problems are you solving with the product? What benefits have you realized?
We have workstations at multiple remote work sites. Dameware allows us (the IT Dept) to quickly solve issues on these remote workstations without physically driving to them. With the Dameware Mini Remote Control software, any of our system admins can efficiently perform maintenance tasks. Simple system maintenance is important for employee productivity and our company's bottom line.
