SMS TitleExpress

What do you like best?

It is able to meet our needs and offers a fairly robust menu of options for our company. In the beginning it seems like it was a cutting edge product but there is much more competition now and i would say it does not appear that TitleExpress has kept up with that competition.

What do you dislike?

The workflows are too difficult to make changes to and customize. We are not able to make simple changes ourselves and have great difficulty getting support to make changes in a timely manner if at all. It's just not an end user-friendly experience. My main use of the system is to produce reports and the process to make a simple change is maddingly complex. To the point where I am now making manual changes myself everytime I run the report because the simple change that could eliminate work for me has not been made for over a year.

Recommendations to others considering the product:

Get a firm commitment on the level of support they are offering. We have a lot of issues with the support team responding or getting to our issues in a timely manner.

What problems are you solving with the product? What benefits have you realized?

We are able to complete our work and get through a file but we do not believe at this point that we are doing so in the most effiecient manner.