Smile.io

What do you like best?

Easy to set up, and can be customized with different reward types, notifications, and your branding. The backend is very clear. It integrates well with our other pgorams.

What do you dislike?

The way customers interact with it is a little confusing -- it's a pop-up that lives on your storefront. So we do have to provide some customer support on how to log in and redeem points. Additionally, when customers redeem points, they get a discount code, and sometimes they have trouble finding the code, or they change their mind about the reward and then their points are locked up. We do manually adjustments where needed to fix this.

Recommendations to others considering the product:

Definitely worth looking at, but be aware that you may need to provide some support to help customers use it.

If you use Shopify and Klaviyo, this is a good fit.

What problems are you solving with the product? What benefits have you realized?

Smile integrations with our email marketing program (Klaviyo), and has made it easy to implement a simple rewards program. It's intuitive to use, so it's easy to have other team members and even interns help with customer questions.