Smart Service adds scheduling, dispatching, routing, equipment management, workforce tracking, and more to QuickBooks. If you’re a service company looking for a way to increase the efficiency of your office staff and eliminate double data entry, Smart Service is the software for you! This software is perfect for service companies of every specialization, including HVAC, plumbing, pest control, electrician, landscaping, security service, fire protection, document destruction, pool and spa service, appliance repair, lawn care, irrigation service, septic tank service, mechanical contractor, handyman, construction, janitorial service, window cleaning, chimney sweep, and more!
User in Consumer Services
Advanced user of Smart Service
★★★★★
Monitor your crews and dispatch efficiently
What do you like best?
I use Smart Service on a daily basis to make sure that everyone dispatched on time, are in route and spending the adequate amount of hours on each job. The mobile feature called iFleet is great. It gives you real time location of where your employee is through an iPad that they use. They generate service tickets which are a great and professional way to show for our work to the customers, incase they weren't on site.
What do you dislike?
It is somewhat complicated interface and it takes some time to get used to. Not particularly user friendly, but customer service is beyond helpful and will always walk you through any issue
What problems are you solving with the product? What benefits have you realized?
The biggest one would be the employees “milking the clock”. You are able to see how long they are taking on a job and they now that.
Review source: G2.com
