Simplify360

Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center.

Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM.

Simplify360

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Ashish T.

Advanced user of Simplify360

★★★★★

Good social tracker, easy to setup and run fast

What do you like best?

Fast and easy setup that lets you get started quickly, without investing a lot of time in complex configuration and discovery processes. Very cost-effective as well, makes this a good starting point for enterprises and a very serviceable solution for startups.

What do you dislike?

Cost scaling is a bit unfair - just when you really get into it, you start running into usage / tracking limits that, given the scale of social media today, are a little unrealistic.

What problems are you solving with the product? What benefits have you realized?

ORM is the primary, followed up by campaign effectiveness and social amplification tracking

Review source: G2.com