Indispensable tool for helping our large organisation get to grips with accessibility
What do you like best?
Easy to use, thorough, unlimited users, learning and support included and embedded throughout the interface. Fast, helpful response to service requests. Easy pricing structure. Great reporting and dashboards provide a comprehensive view of progress or issues. Integrates with our CRM - WordPress - to facilitate fast revisions and checking. Deep insight and prioritised actions enable work to be targeted and effective. Evergreen product - new developments rolling out and the product road map is shared. Ability to share a report directly from the tool to someone without an account.
What do you dislike?
I am not sure there are downsides... they are working on being able to audit stepped transactions, which will be helpful.
What problems are you solving with the product? What benefits have you realized?
As a county council, we are subject to the PSAR, so our 100+ sites developed in-house, together with any commissioned websites/services, must by law be compliant with WCAG 2.1 AA. We also have our own policies of inclusivity and accessibility. Silktide provides a robust, user-friendly solution that is scanning our entire web estate, with around 300 users across the organisation using the tool to get easy monitoring and deep insight, when required, to identify and fix problems. Easy reporting has made it easy to raise the profile of accessibility to all levels of the organisation in a transparent manner. There are other great features too - around quality, broken links, and SEO, but the real prize is accessibility. Some of our sites are now scoring close to 100% for compliance, and we are amongst the top fifty local authorities in the UK for the accessibility of our main council website.
