Signifyd

What do you like best?

Signifyd has allowed us to focus more on the relationship side of our business. In an industry that has had a (sometimes unwarranted) reputation of being flooded with untrustworthy and dishonest sellers, Signifyd has really helped us to instill confidence and establish trust with our clients. When they understand that we truly hope to protect all parties involved in the purchasing process, the wall starts to crumble and the relationship begins to form much easier. When something does go wrong, and a chargeback is submitted, having the peace of mind that Signifyd's Chargeback Protection Program partners with our team on responding to those claims. Their amazing ability to produce documentation from the research they perform has been amazing in helping us to win a massive percentage of the claims that are submitted.

What do you dislike?

There isn't much at all. There are only a few occasions here and there where their review team may make a decision that our team doesn't quite understand. We do understand that the people reviewing these cases are just that - people. And people make mistakes. This is where a decision made could cause lots of frustration for a merchant that is interacting with the client and having to explain why their order is still being processed. HOWEVER, we have been blessed to have an amazing Customer Sucess Manager in Asa Beavers. Anytime we have a question (and I mean ANYTIME), Asa has always been able to assist in getting us the answers that we need. So...because of Asa, there really aren't many dislikes for our team.

Recommendations to others considering the product:

If you want to have peace of mind when selling online, and wish to focus on what your company is truly good at, then Signifyd will certainly help you do that with little effort. They have been a great partner for our company in helping us to maximize our revenue without the risk. The automation that fully supports our back-office software and payment processor has also helped us to ensure that our orders are fulfilled automatically and shipped quickly.

What problems are you solving with the product? What benefits have you realized?

Again, it all comes down to confidence (with the buyers and the sellers). Using Signifyd allows us to sell to customers we otherwise wouldn't have felt comfortable shipping to. Because Signifyd has us covered from a chargeback standpoint, it allows us to focus on what we're good at, and that allows us to keep our business personal. Because of this, we continue to grow in sales year over year and continue to sell and ship with absolute confidence.