Shopify is a great way to incorporate ecomm and B&M sales!
What do you like best?
Love the synchronicity between our online ecomm store and our brick and mortar location. Like the ability to save carts. Like that each employee can login separately. Like that we can have receipts sent to customers via email or text as well as a physical receipt, if needed. Like that we can feature items in different channels (like online or in store only).
What do you dislike?
I dislike that Shopify Gift Cards are not reloadable. This feature is offered by many and most other Point of Sale providers and I wish that Shopify offered this feature as well, especially for in purchase customer returns. This would be my biggest complaint and dislike about using Shopify Point of Sale and potentially the main reason I would consider switching to another point of sale provider. I also dislike that we cannot do multiple exchanges. If someone exchanges an item for another size and then later wants to bring it back for a different color we are unable to process this additional exchange on the Point of Sale.
Recommendations to others considering the product:
Fantastic service if you use Shopify online already. Be prepared to purchase a lot of gift cards, as they are not reloadable.
What problems are you solving with the product? What benefits have you realized?
I feel that Inventory sync is our biggest asset to having Shopify Point of Sale. The ability to have a customer buy something in store and it automatically removes it from available inventory on our website is a HUGE benefit to us. It assists in the comfort of not over selling an item, which is a big pain point for retailers who use a separate ecomm provider and point of sale provider. We appreciate the different App opportunities that sync up with Shopify and are often taking advantage of the apps that best suite and cater to our specific business. We also enjoy the dashboard on the Point Of Sale that allows us to pin commonly used items! This is great for a quick sale and for items that are frequently purchased but not individually tagged with SKUS.
